FAQ

Yes! we do require a deep clean for alll new recurring clients. This allows our team to address any build-up, and establish a fresh, clean start so we can maintain your home during future visits.

Depending on the circumstances, we may require a brief walk-through before beginning your service. This gives us a chance to understand your needs, discuss your priorities, and answer any questions that you may have for us! 

No, you do not need to be home! Most of our clients provide us with a key or a door code. If you prefer to be home, that is perfectly fine too!

We love pets! However, for our safety and the safety of your pets, we kindly ask that if your furbaby may be anxious, unpredictible, or in the way of cleaning, we request that they are in a seperate room or crate while we work.

Payment is due at the completion of your cleaning service. We will send you an invoice. We are currently accepting Cash, E-transfer (EMT), or Cheque.

We kindly ask that you give 48 hours' notice if you need to cancel or reschedule. Cancellations made within less than 48 hours' notice may be subject to a fee of 25% of your scheduled service price.

We understand that life happens, if something urgent happens please reach out and we can review depending on circumstances.

Your satisfaction is our top priority! If you are unhappy with an area included in your service, please contact us within 24 hours. We will gladly return to re-clean the affected area at no additional charge. 

(Please note that we do not offer refunds on completed services).